Terms and conditions of use

Intellectual Property

All content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Clever Mortgages, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws.

The content on this Website is provided for personal (non-commercial) use only. You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Clever Mortgages.

Disclaimer

Clever Mortgages uses reasonable care to ensure that the information appearing on this Website is up to date and accurate. Whilst Clever Mortgages takes precautions to prevent the occurrence of errors and omissions, the user of this Website should not take the accuracy of the information for granted. None of the material contained in this Website is to be relied upon as a statement or representation of fact. Clever Mortgages does not accept liability or responsibility and it gives no warranty as to the accuracy of this information. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Under no circumstances will Clever Mortgages or its employees accept liability for any decision made or action undertaken as part of reliance to the information contained on this Website. Your use of any information or materials on this Website is entirely at your own risk. It shall be your own responsibility to ensure that any products, services or information available through this Website meet your specific requirements.

Links to and from other websites

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. It is not possible for us to review the content of all websites to which this website links and we cannot be held liable for their content. Clever Mortgages does not endorse the content of any websites to which www.clever-mortgages.co.uk is linked, and users of this website link to other websites at their own risk. Anyone wishing to link to www.clever-mortgages.co.uk and all subsequent website pages hosted at this Uniform Resource Locator (URL) must remove the link if requested to do so by Clever Mortgages. You may not create a link to this website from another website or document without Clever Mortgages’ prior written consent.

Liability

We shall not be liable to you for any loss or damage which you may suffer as a result of using this Service, except where such loss or damage was caused by negligence, wilful default or fraud by us or our employees.

You shall be liable to us for any loss suffered by us as a result of any breach of these Terms & Conditions by you, or any fraudulent use of the Service by you. Where alleged fraud has occurred on your Account that forms part of the Service, you will be required to co-operate with the Police in any investigation.

You acknowledge that, due to the nature of the Internet and electronic communication, there is a risk that communications may not operate free from error or interruption.

We shall not be liable:

• In the event of any error or interruption in communications; or
• For any losses or delays in the transmission of instructions to the Service caused by any Internet Service Provider or by software failure; or
• For any breaches of security of the Service beyond our reasonable control; or
• For any indirect or consequential loss you may suffer as a result of using the Internet to access the Service.

Call and message recording

Telephone calls and electronic messages to us may be monitored and recorded for security purposes and to maintain and improve our Service.

Use of the service

A requirement of the Service is that you provide us with contact telephone number and an optional e-mail address. If these contact details are owned by a third party, permission has to be sought by that party before your use of them. By providing these contact details you are confirming your authorisation for us to communicate through these channels.

The Service may only be used by persons aged 18 years or over.

You will need access to the Internet to use the Service and you will be responsible for any telephone costs and/or charges made by any Internet Service Provider. We make no guarantees as to the speed, resolution or access to the Service via the Internet.

No waiver

In the event that any party to these Terms & Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

Law and jurisdiction

These Terms & Conditions, and the relationship between you and Clever Mortgages, shall be governed by and construed in accordance with the Law of England and Wales, and Clever Mortgages and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

Complaints

The fair treatment of our clients is central to how Clever Mortgages operates as a business. We aim to deliver a high standard service, and in doing so, we respect your opinions and appreciate your feedback. If you want to make a complaint about Clever Mortgages, please let us know by telephone or by writing to:

Kempton House
Kempton Way
Grantham
Lincolnshire
NG31 0EA

We will acknowledge receipt of your complaint within 5 working days and we will try to resolve your complaint as quickly as possible.

We will, by the end of 8 weeks send you a final response. If we are unable to provide a final response within that time, however, we will write to you and advise you as to when we will be able to provide a final response.

If you are not satisfied with our response or any delay you may refer your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service provides a free and impartial service designed to resolve problems between consumers and financial businesses. We will give you their details and a copy of an explanatory leaflet in our response to you. For more information, visit their website at financial ombudsman

If you are a client and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at Europa.eu. Our email address is info@clever-mortgages.co.uk